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Clear It provides account and data-deletion options inside the mobile application. This website also allows you to submit a deletion request if you have removed the app, cannot access your account, or prefer to make the request online.

You will not be required to reinstall Clear It to submit or complete a valid website request.

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Delete a Caregiver Account in the App

If you can access Clear It:

1. Open Your Recipients.

2. Open Caregiver Account Options.

3. Select Delete Caregiver Account.

4. Review the warning.

5. Enter DELETE and select Delete Account.

This requests deletion of the caregiver profile and sign-in, paired-recipient relationships, reminders and history, pairing invitations, alerts, notification tokens, and uploaded reminder images associated with the caregiver account.

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Delete a Recipient Relationship in the App

A caregiver can remove a recipient relationship from within Clear It:

1. Open the recipient.

2. Open Recipient Options.

3. Select Delete Recipient.

4. Review the warning.

5. Enter the recipient’s name and confirm the request.

This requests deletion of the recipient relationship and its associated reminders, history, pairing invitations, alerts, and uploaded reminder images.

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Request Account or Data Deletion on This Website

If you cannot or do not wish to use the in-app process, submit the secure form on this page.

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Information requested by the form

• Full name

• Email address associated with the caregiver account

• Request type:

  • Delete my caregiver account and associated data

  • Delete a recipient relationship and associated data

  • Delete other Clear It information

• Recipient’s preferred name, when applicable

• A short explanation, when needed to identify the requested information

• Confirmation that you authorize the deletion request

• Consent to receive an identity-verification message

Do not submit a password, pairing code, payment information, government identification number, or unnecessary medical information.

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What Happens After You Submit the Form

1. We send a verification message to the email address associated with the Clear It account.

2. You complete the verification step described in that message.

3. We review the request and confirm the account or relationship covered by it.

4. We process the deletion and send a confirmation when the request is complete.

5. If we must retain limited information temporarily, we explain the applicable category and reason.

We may request additional information if it is reasonably necessary to verify your identity or protect another participant’s information. We will not make the process unnecessarily difficult.

Requests are processed within the period required by applicable law.

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Information Covered by a Verified Request

Depending on the request and account type, deletion may include:

• Caregiver profile and sign-in information

• Recipient profiles and pairing relationships

• Reminder plans and reminder occurrences

• Reminder history and acknowledgement records

• Pairing invitations

• Notification and escalation records

• Push-notification tokens

• Uploaded reminder images

• Other account-linked application records

Deleting an account is permanent. It is not the same as temporarily disabling or freezing an account.

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Shared Relationships

Clear It is designed around paired caregiver and recipient relationships. Deleting a caregiver account or recipient relationship may remove reminders, history, and access for both sides of that pairing.

The verification process is intended to protect each participant from unauthorized deletion.

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Information That May Remain Temporarily

Limited information may remain temporarily when reasonably necessary for:

• Security logging

• Fraud and abuse prevention

• Encrypted backup rotation

• Compliance with legal obligations

• Dispute resolution

• Protection of rights and safety

Information retained for one of these purposes will not remain available for ordinary use and will be removed or de-identified when the applicable retention need ends.

We may retain information that has been de-identified so that it can no longer reasonably identify or be linked to an individual.

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Recipient Devices

Removing a recipient relationship also invalidates the associated pairing. The Clear It application should remove locally stored pairing and reminder information when the device receives or detects that change.

If information remains visible on a disconnected device, close and reopen Clear It and ensure that the device has an internet connection. Contact support if the information remains available.

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Need Help?

Email info@clearlysimpleworks.com.

Do not use this address or Clear It for an emergency or urgent medical request.